xCALLY MultiChat Engagement  276 views
Novità in arrivo per xCALLY: la Contact Center Suite per Asterisk™ realizzata da Xenialab: xCALLYmpp per i canali Facebook, Google+ e XCALLY Skype™ Connector.
xCALLYmpp is the innovative Client Addon offering a complete Social MultiChannel User experience.
Totally based on our XMPP framework it exploits the best performance of the Windows Presentation Foundation graphics together with the enhanced Smart Distribution Engament.
Furthermore the xCALLUmpp PRO release will notify each agents as soon as a new contact/customer/prospect would like to Chat with you. In order to estabilish the Chat Engagement, the Agent can confirm the Chat PoP-UP appearing on the screen and start chatting with the contact!
xCALLYsc extends the voice and Chat channels between Skype™ and your Asterisk™ Contact Center.
No matters where they are, your customer can reach you using Skype, engaging a Chat session with your contact center: the Agents will receive an Alert notification, dispatching the Chat Requests, so they will be able to Accept or Decline the Chat conversation and manage the Channel Engament according to their availability.
Furthermore the call center agents can see the buddy list of your Skype™ community, so they will be able to manage a proactive outboung Chat engagement aware of the contacts Presence status.
xCALLYsc is fully available for Windows XP, Vista and Windows 7.
Interested in a quote or more information? Do not hesitate to contact us!