xCALLY MultiChat Engagement

Novità in arrivo per xCALLY: la Contact Center Suite per Asterisk™ realizzata da Xenialab: xCALLYmpp per i canali Facebook, Google+ e XCALLY Skype™ Connector.

xCALLYmpp is the innovative Client Addon offering a complete Social MultiChannel User experience.

Totally based on our XMPP framework it exploits the best performance of the Windows Presentation Foundation graphics together with the enhanced Smart Distribution Engament.

xCALLYmpp allows your contact center agents to logon with your Company Facebook Page, Google Talk or even the new Google+ and more, so to Chat using the best Social Networks and XMPP servers.

Furthermore the xCALLUmpp PRO release will notify each agents as soon as a new contact/customer/prospect would like to Chat with you. In order to estabilish the Chat Engagement, the Agent can confirm the Chat PoP-UP appearing on the screen and start chatting with the contact!

xCALLYmpp is a unique xCALLY Client Addon enabling to browse your Facebook Contacts Page, your GTalk Community or your XMPP Live Chat Service so to manage the Chat dispatching through your agents.

xCALLYsc extends the voice and Chat channels between Skype™ and your Asterisk™ Contact Center.

No matters where they are, your customer can reach you using Skype, engaging a Chat session with your contact center: the Agents will receive an Alert notification, dispatching the Chat Requests, so they will be able to Accept or Decline the Chat conversation and manage the Channel Engament according to their availability.

Furthermore the call center agents can see the buddy list of your Skype™ community, so they will be able to manage a proactive outboung Chat engagement aware of the contacts Presence status.

xCALLYsc is fully available for Windows XP, Vista and Windows 7.

Interested in a quote or more information? Do not hesitate to contact us!

xCALLY official Web Site

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