xCALLY: the Asterisk™ Customer Care suite
171 viewsxCALLY is the suite specifically designed to support professional Contact Centers willing to leverage the benefits of the Asterisk™ call flow engine.
The xCALLY solution has been developed inside the Xenialab R&D premises, starting from the very beginning at the I3P Techonology Polytechnic University of Turin Innovative Enterprises campus. Nowadays in 2012, xCALLY reaches the product consolitation, covering many complex requirements of the new multi channel professional customer caring market.
Among the features included during the last developments, it might be worth remarking the SIP phone bar optimization, to increase the scalability and performances, the customizable pop-ups for the inbound multi-campaign and multi-skill engine, the Visual Drag and Drop IVR, the centralized Address Book along with the list management and click to dial features.
The automatic outbound module has been enhanced, adding new algorithms, supporting power-dial, progressive and adaptative predictive features.
xCALLY comes now along with web service API in order to ease third pary integration or carry-out value added services, like web form based call back or CRM and Ticketing integrations (i.e. with vTiger, SugarCRM, Zendesk Help Desk solutions and more…).
The Web Reports have been optimized, in order to offer better off line and real time statitics, including agent remote control management.
xCALLY has launched the 2012 partnership program: a complete support plan dedicated to Resellers, Distributors, and International Partners looking for a professional solution for the Asterisk Customer Care market.
Detailed information are available on the official web site.
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