- Customer Care Design
- Mobile App Design
- Customer Care Tool Customizations
- Testing and Validations
- Proactive Support
- Service Improvement
- Reactive Support
Xenialab provides Professional Services with a Team specialized in the management of Data Base (eg. Oracle, MySQL), in performance assessment and in the recent distributed and Cloud architectures.
xCALLY is a turnkey Customer Care Suite solution integrated with the Asterisk™ Open Source PBX. The xCALLY suite is a complete multi channel solution for Inbound, Outbound and Blended Contact Centers. Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more.
Cally Square means Asterisk Interactive Voice Response (IVR) SIMPLE to be setup, starting from auto-attendant or complex Data Base and Web Service driven IVR and more... Cally Square means ASTERISK easy integration, independence from the Asterisk release and integration with AGI, XML or Shell scripts for custom applications, like Asterisk call back, Customer Satisfation Index (CSI) surveys, Order Management scripts etc...